Accidents happen... You stepped or sat on your Chromebook, the Chromebook was accidentally dropped, something heavy was put on your Chromebook and now there are bright spots on the screen. Have a look at the solutions below to see if any of the tips can get you back up and using your Chromebook.
The screen is blank or looks discoloured with lines through it
You can connect your Chromebook to a monitor or TV with an HDMI, DisplayPort, DVI, or VGA port.
Show your Chromebook screen on your monitor
- At the bottom right, select the time.
- Select Settings.
- In the "Device" section, select Displays.
- Select Mirror Built-in Display. This option will appear when your monitor is connected.
TIP: To view your Chromebook screen only on your monitor, press and hold Decrease brightness.
Adjust your screens
- At the bottom right, select the time.
- Select Settings.
- In the "Device" section, select Displays.
- To adjust your Chromebook screen, select Built-in Display. To adjust your monitor screen, select the name of the monitor.
- Make items on your screen smaller or larger: In the "Display size" section, choose an option.
- Rotate the screen: In the "Orientation" section, choose an option.
TIP: To quickly move windows or apps from one screen to another, on your keyboard, press Search + Alt + m or Launcher + Alt + m.
Use an adapter to connect your Chromebook to a monitor
Sometimes you need an adapter cable to connect your Chromebook to a monitor. To learn what type of cable you need, check the instructions included with your Chromebook.
- Find the display output and input ports on your Chromebook. (If you’re not sure which ports to use, check the instructions included with your Chromebook.)
- Use these two ports to find the correct adapter (ex. DisplayPort to HDMI).
- Plug the adapter into the monitor, then into your Chromebook.
We appreciate you attempting some of the troubleshooting tips we provided to resolve your technology issue. Unfortunately, it is likely your device is experiencing an issue that cannot be resolved by you.
For further assistance, you can do one of the following:
- Contact your teacher or school to report the issue. They will log a ServiceDesk ticket on your behalf.
- Fill out the YRDSB's Student Tech Help Google form to report your issue. A ticket will be automatically created.
Once a ServiceDesk ticket is generated, someone will be in touch with you. If the issue cannot be resolved with your existing device, a replacement may be arranged.
My HDMI port will not work
Restarting a Chromebook
- Turn off your Chromebook by pressing one of the power buttons, or by clicking into the menu in the bottom-right corner and selecting the power icon.
- Press and hold down the "refresh" button (which is located just above the 3 and 4 keys) and tap the power button.
Reset a Chromebook
For most Chromebooks, follow the steps below:
- Turn off your Chromebook.
- Press and hold Refresh + tap Power. When your Chromebook starts up, release Refresh.
If you are connecting a monitor to your Chromebook via an HDMI cable, and it's not projecting on the external monitor, if possible, try another HDMI cable.
We appreciate you attempting some of the troubleshooting tips we provided to resolve your technology issue. Unfortunately, it is likely your device is experiencing an issue that cannot be resolved by you.
For further assistance, you can do one of the following:
- Contact your teacher or school to report the issue. They will log a ServiceDesk ticket on your behalf.
- Fill out the YRDSB's Student Tech Help Google form to report your issue. A ticket will be automatically created.
Once a ServiceDesk ticket is generated, someone will be in touch with you. If the issue cannot be resolved with your existing device, a replacement may be arranged.